A figurine commission includes:

• 2.5” handmade polymer clay figurine of your chosen character
  
• functional base*
  
• Twitch livestream of its creation**

*functionality included with most standard animals and special characters

**if you do not wish the figure to be livestreamed, please contact me ASAP after purchase

How do I make an order?

Step 1: Choose your character type - this is the shape of the overall figure (animal or human).

Step 2: For animal characters ONLY, select any style option which applies (don't change this for humans):

• Standard - regular characters who can move into your town/campsite
• Special character - characters who work in town, appear on special events or are game cross-overs
• Sanrio - characters based on the Sanrio series
• Animal OC/Pet - original animal characters you have created yourself or based on a real pet

Step 3: For all characters, select detail options which apply (or leave blank):

• Small held item - an object in the left or right hand, such as a fruit or book (one held item per figure)
• Backpack
• Hat/hair accessory
• Glasses

Once you've chosen all your options and secured a slot, email any details, photos or references to contact@diycrossing.com and I'll work with you to design the figurine where necessary. Delays in references may postpone your crafting date, so please prepare them as soon as you can after purchase! Be aware that your design may need to be simplified to suit my style and workflow - in the event that I cannot accommodate your character design for whatever reason you'll be given the option to negotiate, choose a different character or receive a refund. Refunds will not be given once work has started.

How are they made?

Each figurine is hand-crafted from polymer clay and painted with acrylic paint, then set into a base and sealed with semi-gloss. Additional accessories are made from paper or acetate where appropriate.

How long will the figurine take to make?

I aim to make each figurine live on Twitch within two months of placing your order, though this can vary depending on how many commissions are accepted. Commission streams are listed on the information panels under the Twitch feed so you can check your position in the queue. If there are any excessive changes regarding your commission I'll let you know right away.

There aren’t any slots available, what should I do?

Be sure to check back frequently and look out for announcements on social media! If you want to buy multiple figurines you will need a slot for each one, but you may purchase multiple slots per opening. I do not currently accept pre-orders or keep a waiting list. Private commissions may be taken at my discretion but most orders are made through monthly openings.

I need something urgently - can I pay for priority?

Unfortunately I do not offer this service and cannot guarantee any delivery dates. If you’re buying something as a gift be sure to allow plenty of time for crafting and delivery, and where possible try to place your order multiple openings in advance in the event that you are unable to get a slot.

I missed the livestream! Can I watch it after the scheduled date?

Recordings of figurine commissions stay available for two weeks after broadcast on Twitch. Currently I do not upload any full streams after this period, but condensed footage of the process is posted on social media once available.

When will my figurine be despatched?

I aim to ship commissions 1-2 weeks following creation. This allows me time to finish, photograph, test and package figurines properly before they leave my care. Sometimes this can be a little longer if there are additional parts to add, or if bases are being made. If you have ordered multiple figurines they will ship together.

How are they delivered?

Will I receive customs charges?

I cannot be held responsible for any unexpected charges. Please check the customs limit for your country if you’re unsure.

Why should I commission you?

Since 2015 I’ve crafted over 500 custom figurines, so you can be sure that experience and skill will be put into your commission. I am very critical of my work and continually strive to improve, backed by a small but genuine reputation. Positive relations with clients and supporters are what keeps me crafting, so I’ll always do my best to meet expectations.